EFFECTIVE August 4TH, 2022

We use FWG LLC to custom-print and ship orders placed through the Site, and payments for orders placed through the Site are processed by Shopify, Inc.

Because our products are custom printed on demand, you cannot cancel or change your order after it is placed.  We may cancel or decline any order for any reason and at any time in our fulfillment process (including after you receive an order confirmation). We reserve the right to limit or cancel orders that, in our sole and exclusive discretion, contain pricing errors or other inaccuracies or that appear to be placed by dealers, resellers or distributors.  If we cancel your order after your payment is processed, we will issue a full credit or refund to your original payment method.  

The products available at the Site are custom-printed shortly after you place your order.  For that reason, we are unable to offer returns or refunds unless an error was made in fulfilling your order or your item is damaged or defective when you receive it.   If you receive an item that is damaged or defective, or if we make an error in fulfilling your order, you must contact us by email within seven (7) days of the date on which your order is delivered.  We cannot accept returns or process refunds (if permitted by these Terms) unless you email your request to us within (7) days of receiving your item.  In response to your request, we may require you to provide additional information or photographs to verify the damage, defect or error, and we may require that you return the damaged, defective or erroneous item to us (with return shipping paid by us).  Upon receipt of all information necessary to process your request (and after we receive the damaged, defective or erroneous, if applicable), we will, at our sole and exclusive discretion, ship a replacement product to you at no cost or issue a full refund to your original form of payment for the original purchase price and original shipping.

We are unable to offer exchanges except for sized apparel items, in which case you may request to exchange an item for an identical item in a different size.  To request an exchange, you must contact us by email within seven (7) days of the date on which your order is delivered.  Exchanges requests are approved at our sole and exclusive discretion, and are subject to product availability and other factors.  If your exchange request is approved, we will provide instructions for returning your original item and we will ship your requested replacement size upon receipt and inspection of your original item.  You are responsible for shipping costs for the return of your original item and for your requested replacement size.  Items returned for exchange must be new, unwashed, unworn and free of damage.  

Your purchase price will include the price of the product(s) ordered plus any applicable sales tax.  Sales tax is based on the shipping address and the sales tax rate in effect at the time your order is processed.  In jurisdictions where we do not collect and pay sales tax, you may be obligated to pay a use tax.  We make no representations or warranties regarding the imposition of use tax in connection with any purchase made on the Site and we are not liable for any use tax or for your failure to report and/or pay use tax.  You are responsible for determining whether use tax may be due in your jurisdiction, and, if necessary, reporting and/or paying use tax.  

We may screen orders for fraud, unauthorized or illegal activity, or violations of these Terms.  We reserve the right to cancel or refuse to process an order if we reasonably believe that the order was placed through fraud or unauthorized or illegal activity or if we reasonably believe that the order violates these Terms.  We take these measures to protect our customers and ourselves from fraud and other unauthorized or illegal activity.

For any and all concerns regarding your order, please contact support@fantasyworldgames.com